We are here to help

No worries — these things happen! Simply visit our sign-in page and click on “Forgot your password?” Then follow the prompts to reset it.

We updated our website in Jun 2018. If you have a question regarding an order placed prior please contact help@sprayground.com

We accept all major credit cards, Paypal, Amazon Pay, and Apple Pay

A preauthorization is the full value of the order when you submit your order at checkout. By submitting payment you authorize Sprayground to charge your CC up to that amount and that amount has a temporary hold put on it until the order is ready to ship, when payment is actually captured and funds are transferred out of your account. When an order is cancelled, shorted, or errors out the pre-authorization is voided, which can take 2-3 business days depending on your bank. The pre authorized amount is the absolute maximum charge that can be captured for that transaction.

We offer Free Standard Shipping via USPS, FedEx SmartPost, and UPS. Orders are shipped Monday-Friday excluding federal holidays within the United States and some religious holidays. If you would like to expedite your order, select FedEx 2 Day at checkout. Price will be calculated at checkout based on your order’s size and weight.

If the sign up code has been used previously the code won't work as it is a one-time use. If you haven’t used the code previously please contact us at help@sprayground.com for assistance.

We are unable to accommodate requests to price match other retailers.

Yes, but only via USPS [standard shipping] and choosing expedited shipping cannot deliver to P.O. Boxes

Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days.

If you live in Puerto Rico you are eligible for free shipping. You will receive your order <1 Week after it leaves our distribution centre.

Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer in addition to shipping cost. Sprayground is unable to predict or control customs charges as they are levied by the destination country.

In the event we are unable to fulfill your order you will receive a cancellation email detailing the voided charge and reason for refund within 2 business days.

All cancellation requests must be made within 1 hour during business hours from when the order was placed and our customer service team will do our best to accommodate. In any event you can always request a return shipping label to send back.

If you have an account with us, log in. Visit “My Orders” and click “View Order.” Then click “Track Your Order” and a pop-up will appear with a tracking link.
If you don’t have an account with us, contact  help@sprayground.com with your order number, billing last name, and email address or zip code.
As soon as your order is placed, you should receive a confirmation email. We’ll send you a separate email with tracking information once your order ships. If you have not received an order confirmation email, please check your spam folder and make sure xxxx is on your safe list. If you have not received an order confirmation email, please contact our customer service team.

Shipping times kick in when your item(s) have left our distribution centre. Please allow for 2-3 business days for processing at our distribution centre before your order is shipped. Once your order ships, look out for a confirmation email with tracking information. If you don’t receive your shipping confirmation within three business days of placing your order, reach out to our customer service team and be sure to include your order number to expedite the process.

Unfortunately we are unable to accommodate expedited shipping after our cutoff

If you have not received your package, please check with your neighbors and your local Post Office first. Please note USPS tends to scan the package delivered once it reaches the local hub, and then within the next few business days the package will arrive. If your order isn’t found in 2 business days please contact us at help@spraygr for further assistance.

We offer a limited warranty on all defects in materials. To place a claim please email help@sprayground.com

Due to the exclusivity of our items we launch very limited quanity, therefore no product will ever be restocked.

We suggest spot-cleaning your backpack with a damp washcloth. Please note: Do not put it in the washing machine!

To start your return CLICK HERE and enter the Order Number and shipping Zipn Code. Follow the steps to submit your return request and if eligible you should receive a prepaid USPS return shipping label to print via email or download directly. Package up the items you wish to return ensuring all original tags and sanitary guards are in place. Seal the parcel, attach the shipping label, and drop at your nearest USPS location.

Please allow 2-3 business days for processing once your return is received and receipt of refund confirmation via email. Refunds may only be made to the original form of payment and may take 1-3 business days to reflect depending on your financial institution.

Please be sure to use your order confirmation number and the email used when you originally placed the order. The order confirmation number should start with a '9' and can be found on your order confirmation email.

Once your return arrives at our NJ warehouse, please allow 2-3 business days for processing and receipt of refund confirmation via email. Refunds may only be made to the original form of payment and may take 1-3 business days to reflect depending on your financial institution.

We are only able to accept/assist with returns of Sprayground product from Sprayground.com. For assistance with product purchased elsewhere we recommend contacting the retailer directly.  

We are unable to accommodate requests for price adjustments at this time. If the item you purchased is still in stock simply re-purchase at the desired price and return the previously purchased units if still within the 30-Day Return Window